Virtual work communication during a pandemic—The moderating effect of technology expertise on technology overload.

The coronavirus disease (COVID-19) pandemic and its accompanying restrictive measures have led to a sudden digitalization of all areas work many knowledge workers now working entirely from home. Especially, the use information communication technologies (ICT) has been associated with negative outcomes such as technology overload. Interacting is dynamic employees often face ICT events that are related technology’s characteristics (e.g., system reliability). In this preregistered study, we aimed link employees’ overload during phase intensive telework. daily diary study over course 2 weeks, investigated how impact Additionally, explored well professional isolation due current pandemic-related restrictions impacts employee strain. Multilevel regression modeling was used explore described relationships. were significant predictor interaction effect objective expertise found. Technology further ICT-related No effects found regarding isolation. Gaining better understanding relationship between events, overload, extensive telework will help develop training support for improve their virtual systems times social distancing beyond.